How can we help?
Answers to the most common questions about access, billing and refunds.
Access & keys
Lost your access link or key, or it's not unlocking your program? Start here.
Billing
Questions about your charge, your receipt, or an unrecognized statement descriptor.
Refunds
How the 60-day guarantee works and how to request one.
Anything else
Can't find your answer? Email us directly and we'll reply personally.
Access & keys
I can't find my access email
Digistore24 sends your access link right after checkout, from an address containing "digistore24". Check spam and promotions, and search for "Driftwell" or "Digistore24". If it's genuinely not there after 15 minutes, email us and we'll resend it.
My access key isn't working
Keys are case-insensitive but must be typed exactly, including the dashes. Copy-pasting directly from the confirmation email avoids typos. If it still doesn't unlock, email us the order number from your receipt and we'll check it manually.
Can I use Driftwell on more than one device?
Yes. Open your access link (or enter your key) on any device's browser — there's nothing to install and no device limit.
Billing
Why does my statement say "Digistore24" instead of "Driftwell"?
Digistore24 is our authorized reseller and payment processor, so all charges are billed and itemized under their name. This is normal and shown at checkout before you pay.
I was charged for an upsell I didn't mean to add
Each upsell step during checkout clearly states the price and requires an explicit click to add it. If you believe you were charged in error, email us your order number and we'll look into it — most cases are resolved as a straightforward refund of that specific item.
Refunds
How do I request a refund?
Email driftwellsupport8@gmail.com with your order number within 60 days of purchase, or request it directly through Digistore24's buyer protection. No explanation needed.
How long does a refund take?
Once approved, Digistore24 typically processes refunds within a few business days, though your bank may take longer to reflect it.
Still stuck?
Email us directly and we'll get back to you personally, usually within one business day.
Email driftwellsupport8@gmail.com